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Moving With More Than Cash
The old adage still holds true - people do not care how much you know until they understand how much you care.
Sheryl was good mortgage processor - mind you good, not excellent. Sheryl's evaluations demonstrated only this. Sheryl got the job done with minimal error rates and in a timely manner. Sheryl was great.
In the mortgage banking industry it isn't unusual for the ending of the month to eventually become frantic notably when the marketplace is great. November can end up being especially challenging. With Thanksgiving and Sheryl's business closing both Thursday and Friday it was a four day weekend. Sadly the following Monday was just the 29th of the month and there was a lot to do by the end of the month. Most of the staff arrived in by 8:30 AM and were prepared for a long day. After all, the bulk weren't new to the business.
About 2:30 PM in the day the office manager Patty went to the Vice President, Elliott, and said, What should we do about Sheryl? The Vice looked perplexed and said, it is not her birthday, or business anniversary. Patty subsequently went on to tell the Vice that Sheryl's daughter was in her elementary school play that night. Elliott promptly said lets find a solution. In an issue of minutes they went out to the bull pen thanked everyone for their hard work and commitment. Then he made the statement, "we're in the midst of greatness. Among us now is a Stage Mother, Sheryl's daughter Danielle is in her school play tonight and Mom must get home early so she is able to get ready and be front row in the crowd."
Sheryl looked up and said, I've discussed this with Danielle and she understands I've lots of work to do now and will probably not be there tonight. It's not a big deal she's been in school plays previously and this isn't a huge deal. Everyone looked at Sheryl and said to go home that Elliott never gives anyone time off at the ending of the month.
